Terms of Service
Effective Date: November 17, 2025
Welcome to Nova Peak Aquarium Care. These Terms of Service (“Terms”) govern your use of our website, booking system, and aquarium cleaning and maintenance services. By scheduling a service, making a purchase, or using our website, you agree to these Terms. If you do not agree, please discontinue use of our services.
1. Use of Our Services
Our services are intended for individuals and businesses who own or manage aquariums. By using our services, you agree to:
- Use our services only for lawful and intended purposes.
- Provide accurate and complete information when scheduling, purchasing, or communicating with us.
- Ensure safe and reasonable access to the aquarium area on the scheduled service date.
- Follow our care instructions before and after cleaning to maintain a healthy aquatic environment.
2. Appointments and Access
You are responsible for providing us with safe, unobstructed access to the aquarium at the scheduled time. If access is not possible, the appointment may be rescheduled or canceled, and a service fee may apply.
3. Fees and Payments
Prices for services are displayed on our website or provided in a quote. By booking a service, you agree to:
- Pay the full service fee prior to or at the time of service, unless otherwise agreed.
- Cover any applicable taxes or additional charges related to the service.
- Understand that missed or canceled appointments without at least 24 hours’ notice may incur a fee.
4. Service Limitations
While we strive to deliver high-quality aquarium cleaning and maintenance, we cannot guarantee specific outcomes related to fish health, plant growth, or water quality, as these depend on many factors beyond our control (e.g., feeding habits, water source, aquarium size, and pre-existing conditions).
5. Intellectual Property
All website content, service descriptions, guides, and materials are the property of Nova Peak Aquarium Care. You may not copy, distribute, or use this content without written permission.
6. Third-Party Tools and Links
Our website may include links to third-party platforms (e.g., payment processors or analytics tools). We are not responsible for the content, accuracy, or practices of these third-party sites or services.
7. Disclaimer of Warranties
Our services are provided “as is” and “as available.” While we use professional methods and best practices, we make no warranties regarding specific aquarium outcomes or fish health.
8. Limitation of Liability
To the maximum extent permitted by law, Nova Peak Aquarium Care is not liable for indirect, incidental, or consequential damages — including, but not limited to, fish loss, equipment malfunction, or property damage — resulting from the use of our services.
9. Cancellation and Termination
We reserve the right to refuse or terminate services if these Terms are violated, or if conditions are unsafe for our team. You may cancel services at any time by written notice, but cancellation policies and fees may apply.
10. Changes to Terms
We may update these Terms from time to time. Updated Terms will be posted here with a new effective date. Continued use of our services constitutes acceptance of any changes.
11. Governing Law
These Terms are governed by the laws of the State of Oregon, USA. Any disputes shall be resolved in the courts located in Bend, Oregon.
12. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: care@novapeakpro.com
Phone: +1 (218) 311-5824
Address: 61441 SE Daybreak Ct, Bend, OR 97702, USA